The big news of the summer for our Organization is the achievement of the UNI EN ISO 9001:2015 certification , issued by the certification body Kiwa Cermet .
ISO 9001 is the international standard that specifies the requirements for Quality Management Systems (QMS), published by ISO (International Organization for Standardization).
The standard was updated in 2015, with a complete revision of the structure, receiving international recognition and therefore widely accepted in most countries in the world.
The Quality Management System is an organizational tool, consisting of a set of policies, procedures and operating instructions, which defines the set of rules that our Organization implements in order to guarantee a Quality service to its Customers.
The Quality Management System has been implemented in compliance with the requirements established by the UNI EN ISO 9001:2015 standard .
- Context of the organization (analysis of internal and external problems, identification of the parties and their expectations, definition of interactive processes)
- Leadership (analysis of management forms within the company, measurement of company commitment to customer relations, definition of quality policy and assignment of roles and responsibilities within the organization)
- Planning (assessment of risks and opportunities of the quality system with identification of objectives and actions to achieve them)
- Support (management of all resources related to the quality management system: human resources, buildings, infrastructure, work environments, monitoring and measurement, organizational and communication knowledge)
- Operational activities (aspects relating to the planning and creation of the service placed on the market in terms of planning, verification, design, control of any external suppliers, creation and distribution of the service and control of non-compliant results)
- Performance evaluation (ensure correct monitoring and functioning of the management system: process measurement, customer satisfaction assessment, internal audits and verification/review of the management system)
- Improvement (requirements to improve your QMS over time)
The entire Management System is implemented on the basis of the Deming cycle, also called PDCA (Plan-Do-Check-Act), a pillar of management culture, with a view to continuous process improvement.
Large and small businesses have had excellent results by becoming certified, not only in terms of image.
For GSA Ingegneria, a business consultancy firm, having this type of process guarantee has a double meaning because it further certifies our professionalism, which we put at your service every day.
At the same time, we provide a consultancy service aimed at designing, implementing and verifying your Management Systems and Integrated Management Systems to optimize your business and your organization.
Contact us for more information, our consultants are at your disposal.